Refund policy

30-day money-back guarantee

30-day money-back guarantee. not for you? email hello@yawana.shop within 30 days of delivery for a full refund of your first order's product price. no return needed. shipping isn't refunded.

how it works

• the guarantee covers your first order, one per customer. it covers the first order of a subscription the same way.
• email hello@yawana.shop with your order number.
• we process requests within 5 business days of the request. refunds go to your original payment method.
• the refund is the full product price. shipping charges are not refunded.
• no return is needed.

damaged or lost parcels

if your parcel arrives damaged or is lost, email hello@yawana.shop with your order number within 14 days. we'll send a replacement at no charge or refund you, whichever you prefer. see our shipping policy for details.