Terms of service

terms of service

Effective date: October 8, 2026

These terms are the agreement between you and JSNS Direct LLC, the company behind YAWANA ("Yawana", "we", "us"). They cover your use of yawana.shop and anything you buy from us there. We have tried to write them in plain English. Please read them before you order. By placing an order or starting a subscription, you agree to these terms.

The short version:

• You need to be 18 or older to buy from us.
• We ship to the 50 US states and Washington, D.C.
• Your first order comes with a 30-day money-back guarantee. No return needed.
• Subscribe & Save renews automatically until you cancel. You can cancel, skip or pause anytime online, and we email you 3 days before each charge.
• Our gum is food, not medicine. It contains xylitol, which is toxic to dogs.
• If something goes wrong, email hello@yawana.shop and we will try to fix it first.

The short version is a summary. If it and the full terms below ever differ, the full terms apply.

1. who we are

yawana.shop is owned and operated by JSNS Direct LLC. We sell YAWANA SMILE, a sugar free chewing gum. You can reach us at hello@yawana.shop or by mail at 833 Wynnefield Dr, Souderton, PA 18964.

Our store runs on Shopify. Our privacy policy, refund policy and shipping policy are part of these terms.

2. who can buy

You must be at least 18 years old and able to enter a binding contract to place an order or start a subscription. Our products are made for adults. We ship only to addresses in the 50 US states and Washington, D.C. We do not ship to APO, FPO or DPO addresses or to US territories.

Products are sold for personal use. We may limit quantities or decline orders that look like they are for resale.

3. orders, prices and mistakes

Prices are shown in US dollars on the product page and at checkout. The price you see at checkout, including any shipping charge and sales tax, is the price you pay for that order.

Your order is an offer to buy. We accept it when we ship it. The order confirmation email confirms that we received your order; it is not yet our acceptance.

We work to keep product information and prices accurate, but mistakes can happen. If a product is listed at the wrong price or with wrong information, we may cancel the order before it ships. If we do, we will tell you and refund anything we charged, in full, to your original payment method. We may also cancel an order we cannot verify, that looks fraudulent, or that we cannot ship to the address given, with a full refund.

We may change our prices and offers from time to time. A change does not affect an order you have already placed. Price changes for subscriptions are covered in section 5.

4. payment

You can pay with the methods shown at checkout. Payments are processed by Shopify and its payment partners; we do not see or store your full card number. You confirm that you are allowed to use the payment method you provide, and that your billing details are accurate.

For a subscription, you authorize us to charge your payment method for each renewal, as described in section 5. If a renewal charge fails, we will email you and may retry the charge. If we cannot collect payment, we may pause or cancel that subscription. We will not charge you fees for a failed payment.

5. Subscribe & Save (automatic renewal)

Subscribe & Save is optional. You choose it before adding to your cart; it is never pre-selected. Here is exactly how it works:

• What you get for new subscriptions: either two 60-piece pouches of YAWANA SMILE (120 pieces total) or three pouches (180 pieces total), as selected.
• Price for new subscriptions: $59.97 per delivery for two pouches, or $79.97 per delivery for three pouches, plus any applicable sales tax. US shipping is free.
• How often for new subscriptions: two pouches every 2 calendar months, or three pouches every 3 calendar months. Approximate 60/90-day supply estimates assume two pieces daily. You can manage your subscription in your account.
• When you are charged: your first charge is when you place your order. After that, we charge the payment method on file on each renewal date at the frequency you chose.
• How long: your subscription keeps renewing until you cancel it. There is no minimum number of orders and no cancellation fee.
• Reminders: we email you 3 days before each renewal charge, so you have time to skip, pause or cancel.
• How to cancel: log in to your account on yawana.shop and cancel your subscription. It takes a few clicks and is no harder than signing up. You can also email hello@yawana.shop and we will cancel it for you.
• When cancelling takes effect: cancel before a renewal charge and that charge, and every charge after it, will not happen. A renewal already charged before you cancel is handled under our refund policy.
• Skip or pause: you can skip a delivery or pause your subscription anytime in your account.

Existing subscriptions retain the price, pouch count and frequency agreed at checkout unless you choose to change them. These new offers do not change existing subscription contracts.

If we ever change the subscription price or other material terms, we will email you at least 30 days before the change applies to your subscription, and tell you how to cancel. If you do not want the new terms, you can cancel before the change takes effect. We will send any other reminders required by law, including a yearly reminder of these terms where your state requires it.

Your first subscription order is covered by our 30-day money-back guarantee, like any first order (see section 7).

6. shipping and risk of loss

We ship from Pennsylvania with USPS Ground Advantage. Orders usually leave us within 1-2 business days. USPS estimates delivery in 2-5 business days after that; that is the carrier's estimate, not a promise. Full details are in our shipping policy.

Risk of loss and title pass to you when the order is delivered to your shipping address. If your order is lost or arrives damaged, email hello@yawana.shop within 14 days and we will send a replacement at no charge or refund you, your choice. Please check your shipping address at checkout; if you spot a mistake, tell us before the order ships.

7. guarantee and refunds

30-day money-back guarantee. not for you? email hello@yawana.shop within 30 days of delivery for a full refund of your first order's product price. no return needed. shipping isn't refunded.

The guarantee is for your first order, one per customer. Refunds go back to your original payment method, and we process them within 5 business days of your request. Everything else about refunds, including orders after your first, is in our refund policy. Nothing in these terms takes away any refund right you have under the law.

8. using our gum safely

YAWANA SMILE is a chewing gum, a food product. It is not a medicine and is not meant to diagnose, treat or prevent any condition. Nothing on our site, in our emails or on our social channels is medical or dental advice. Gum is not a substitute for brushing, flossing and dental visits.

• Read the full ingredient list on the pouch and the product page before you chew, especially if you have allergies.
• Follow the directions on the pouch.
• Contains xylitol. Xylitol is toxic to dogs. Keep the pouch sealed and out of reach of pets, and call your vet or an animal poison control center right away if a dog eats any.
• Contains xylitol. Excess consumption may have a laxative effect.
• Gum is a choking risk for small children. Keep it away from them.
• If you are pregnant or nursing, have a medical condition, or have questions about whether our gum is right for you, talk to your doctor, dentist or another qualified professional.

9. our content and trademarks

The YAWANA name and logo, our product names, and the text, photos, designs and other content on yawana.shop belong to JSNS Direct LLC or the people who licensed them to us. You may view and share our pages for personal, non-commercial use. Please do not copy, sell or reuse our content or marks for anything else without our written permission.

10. using the site fairly

When you use yawana.shop, please do not:

• break the law, or use the site to commit fraud, including false chargebacks or fake orders;
• impersonate someone else or use someone else's payment method without permission;
• try to get into accounts, systems or data that are not yours, or interfere with how the site works;
• scrape, crawl or copy the site with automated tools, except search engines indexing public pages;
• upload viruses or other harmful code.

If you break these rules, we may suspend your access to the site or your account. If you have an active subscription, we will tell you and refund any renewal charged for a delivery we will not send.

11. reviews and other content you share

We welcome honest reviews, good and bad. Reviews are collected through our store's review app. When you submit a review, photo or other content, you confirm it is your own honest experience, that you have the right to share it, and that it does not include anyone else's private information.

You keep ownership of your content. You give us a non-exclusive, royalty-free license to show it on yawana.shop and in our review displays for as long as it stays posted. We will ask your permission before using your name, photo or review in an ad. You can ask us to remove your review at any time by emailing hello@yawana.shop.

We do not edit reviews, and we do not remove a review because it is negative. We may remove content that is unlawful, abusive, spam, off-topic, shares someone's private information, or is not about a real experience with our product. If you received free product or anything else of value from us, please say so in your review.

If you send us ideas or suggestions, we may use them without owing you anything.

12. third-party services and links

Our store uses third-party services, including Shopify for the store and checkout, payment processors, Shopify Subscriptions for Subscribe & Save, and USPS for delivery. Those services have their own terms and privacy policies. Our site may also link to other websites. We are not responsible for third-party sites or services we do not control, but we are still responsible to you for the products we sell and the promises in these terms.

13. disclaimers

We stand behind our products as described on the pouch and the product page, and behind our guarantee. Beyond that, and to the extent the law allows, the site and its content are provided "as is", and we do not make other promises, express or implied, including that the site will always be available or error-free. Some states do not allow certain warranty disclaimers, so parts of this section may not apply to you. Nothing here limits any warranty or right you have under the law that cannot be waived.

14. limits on our liability

To the extent the law allows:

• we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the site or our products; and
• our total liability for any claim about an order is limited to the amount you paid for that order.

These limits do not apply to liability that cannot be limited under the law, such as liability for death or personal injury caused by our negligence, or for fraud. Some states do not allow these limits, so they may not apply to you.

15. indemnity

If someone makes a legal claim against us because you broke these terms, broke the law while using our site, or posted content that infringes someone else's rights, you agree to cover our reasonable costs from that claim, including reasonable legal fees. This does not apply to claims caused by our own actions, or to using our products as directed.

16. governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania and applicable US federal law, without regard to conflict-of-law rules. If you live in another state, you keep any consumer protections your home state's law gives you that cannot be waived by agreement.

17. if we have a disagreement

Most problems can be solved with an email. If you have a concern, write to hello@yawana.shop with your name, order number and what you would like us to do. We will reply and try in good faith to resolve it within 30 days. We ask that both of us try this first before going to court.

If we cannot resolve it, either of us may bring a claim in small claims court where you live, if the claim qualifies. Otherwise, claims may be brought in the state or federal courts located in Montgomery County, Pennsylvania, or in the courts where you live if your state's law gives you that right. We do not require arbitration, and nothing in these terms stops you from joining a class action or from contacting a government agency.

18. changes to these terms

We may update these terms from time to time, for example when we add a product or the law changes. When we do, we will post the new version here and update the effective date. Changes apply to orders placed after the new version is posted; they do not change the terms of an order you have already placed. If a change materially affects an active subscription, we will email you in advance as described in section 5.

19. the rest of the fine print

• If any part of these terms is found unenforceable, the rest still applies.
• If we do not enforce a term right away, we have not given up the right to enforce it later.
• We are not responsible for delays caused by events outside our reasonable control, such as carrier disruptions, severe weather or outages. If such an event delays your order significantly, we will tell you and offer a refund.
• You agree that we can send you order, shipping and subscription notices by email, and that those notices count as written notice.
• These terms, together with the policies linked above, are the whole agreement between you and us about using yawana.shop and buying from us.

20. a note for California residents

Under California Civil Code section 1789.3, California residents can reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (916) 445-1254 or (800) 952-5210.

21. contact us

Questions about these terms, your order or your subscription:

• Email: hello@yawana.shop
• Mail: JSNS Direct LLC, 833 Wynnefield Dr, Souderton, PA 18964